Shipping policy

When will my order ship?

Please allow up to one week processing time for all in stock items.

Most tonals are dyed to order. Please allow at least 2-3 weeks to complete your order and ship. 

I received an emailed shipping notification, but my package hasn't left your Cleburne, TX?

You will receive an automatic email with the shipping notification and tracking information the day we print the label.

Will you combine my orders?

We do combine orders to be able to package them together and cut down on packaging waste. In most cases, for Domestic Shipping (US) that will bump your order from First Class to Priority, which is faster shipping and you're saving some money on the bump up. We will only issue a refund if it's more than a $3 savings to you. 

How long will it take for me to receive my order?

For US customers, generally, you'll receive your order within 7-14 business days, tracking is provided for all US orders.

I am not responsible for items lost or damaged in transit or postal errors. There is always a shipping confirmation and tracking that the item left my hands and was received by the shipping carrier. 

My order shows delivered on tracking, but it's not in my mailbox, HELP!

Please make sure you protect your package delivery. Make sure someone is home, available to pick up packages, have them delivered to a secured mailbox, or you can have packages held at the post office for you. Packages have been known to be taken from porches, so please don’t let them linger there. Check with your family members or roommates who may have been sweet enough to grab the package for you. Don't forget to check with your neighbors!

I do not have any ability to find out more information from USPS than you do. Calling the national phone number for USPS will give you the tracking information. But, calling your local post office or post master can get your further, please reach out to your own local post office.

Click here for all the Contact information for USPS.

If you shipped UPS, please contact UPS for any questions on delivery or tracking. 

I am not responsible for your package once it leaves my hands. There is always a tracking number and tracking information that the item has been shipped and is on its way to you.

Priority Mail is insured by USPS, if you have a concern about your package please file a claim through USPS.

Click here if you need to file a claim with USPS.

Packages shipped through UPS is also insured.

Click here if you need to file a claim with UPS.

For US customers, if you would like your package to be insured by USPS, please select Priority Shipping, which will insure $50. I can purchase private shipping insurance for you package, you can always reach out to me to ask for it. It is an additional $5 USD, which would be invoiced to you.

Is there shipping insurance on my order?

First Class Mail in the US is not insured. If the package is lost or damaged in transit, it is not my responsibility. If you would like your package to be insured by USPS, please select Priority Shipping.

Priority Mail in the US is insured for up to $50 USD through the US Postal Service (usps.gov) and all claims must be settled by you, the recipient, through USPS. The reason you need to settle the claim, is because once the package is picked up by USPS, the ownership of that package is now yours.

UPS Shipping within the US is tracked and insured up to $100. 

We can purchase private shipping insurance for you package, you can always reach out to us to ask for it. It is an additional $5 USD. Please let us know in your order notes if you'd like additional shipping insurance, and we can invoice you.

Can I return my order?

All returns will be issued store credit  in the form of a gift card, minus shipping costs. The return must be processed as follows.

We want you to be absolutely pleased with your purchase. If you would like to return a ready to ship item, it must be in its original condition and packaging with tags intact. You may return within 14 days of receiving your order. Please contact us to make arrangements for returns. I cannot return your order after this 14 day period, so please make sure you are happy with your purchase upon receiving your items. I will process any returns after I receive the item(s) from you and have verified it is in an acceptable condition for a return. You must ship the item(s) back to my address and email me the tracking information. You are responsible for return shipping expenses, unless an error was made on my part.

We will not return:

Gift Cards, Dyed to Order, Made to Order, Pre-Order, Custom Orders, Yarn of the Month, or anything that was purchased at a discounted price.